Question 1

When does SeatMind deprovision a seat?

Accepted Answer

The automated seat check selects active seats whose last sign-in is older than that tool's configured grace period. SeatMind changes the seat to inactive and records a deprovisioning audit entry.

Question 2

What does access removal do in SeatMind?

Accepted Answer

It updates SeatMind’s tracking and audit state for the seat: the seat is marked inactive and the change is recorded. This gives your team a clear operational record of the deprovisioning decision.

Question 3

Does SeatMind delete the seat record or user data?

Accepted Answer

No. The seat record is not deleted. The app records the seat identifier, its status, and the audit history for the deprovisioning event. SeatMind does not publish a fixed retention or deletion period; send policy-specific requests to the pilot team at seatmind-2@polsia.app.

Question 4

Does SeatMind disable every vendor account or revoke every token?

Accepted Answer

No blanket promise is made for third-party account changes. The offboarding checklist includes vendor-specific tasks such as disabling accounts, transferring ownership, removing memberships, and revoking tokens. Your team’s vendor administrator completes or confirms those actions; SeatMind tracks the operational and audit state.

Question 5

What is included in the deprovisioning record?

Accepted Answer

The record captures the seat identifier, the resulting inactive status, and the audit history for the deprovisioning event. This separates the decision and evidence in SeatMind from any vendor-side action completed through a provider admin console.

Question 6

How does billing work during early access?

Accepted Answer

The pilot starts with a 60-day fully featured early-access trial. After the trial, the arrangement is month to month with a flat platform fee plus a share of verified savings. Final amounts are defined during onboarding rather than published as fixed prices here.

Question 7

How do I cancel or ask a billing question?

Accepted Answer

Signed-in customers can use the billing portal to manage or cancel their plan. If you cannot access the portal, or if your question is about the pilot terms, contact the pilot team at seatmind-2@polsia.app.

Deprovisioning, access, and billing

What happens when a seat changes status?